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Interpretation services

In we believe that one of the main goals of the Au Pair programme, especially for Au Pairs, is to learn or improve a new language, as part of the cultural exchange involved in the Au Pair programme.

Therefore, we understand that one of the main difficulties for Au Pairs at the time of finding a Host Family may be the language. That is why our team will provide interpretation services during the Videoconferences with Host Families, when so required. Thus, a member of the team will be present during the Videoconferences online and will translate everything you do not understand or cannot express.

Besides, another advantage of this service is that it will allow you to efficiently avoid any fraud in the network, since it is very unlikely for a fraudster to carry on a fraud if there is a videoconference where a qualified agency participates.

This interpretation service is available in the following languages: English, French, Italian, and Spanish; it must be requested at least 48 hours before and it is subjected to availability.

In order to be able to enjoy such interpretation service you must be a Diamond Member and you will be entitled to two interpretations of 30 minutes each to be carried out during a maximum period of 90 days.

Self-introduction video

The self-introduction video is an optional tool offered by to be included in the host families' and in the Au Pairs' profiles, as an actual first impression of the other party.

However, recommends that you, even if you have a self- introduction video in your host family's or Au Pair's profile, carry out a Videoconference before executing any agreement between the family and the Au Pair.

This self-introduction video should last 1-3 minutes. Here we suggest some guidelines mainly addressed to Au Pairs for their videos to be successful:

  • Before recording your self-introduction video, prepare what you would like to tell the host family about yourself.
  • As main points to be included, you should do a brief presentation of yourself, your age, city and country, why you want to become an a Au Pair, your hobbies and interests, any experience you have in childcare and finally why you believe you are the Au Pair the host family should choose.
  • Do a video in the host country's language. Do not worry if your language level is not so good, since the main purpose of being an Au Pair is to improve a language. Nevertheless, if you are good at English, you may record the video in English, since this language is spoken by most host families participating in the Au Pair programme
  • Try to keep eye contact with the camera. Regardless of where or how you record your video, try to make it a direct contact with the family and make sure there is not much noise around
  • Take care of your clothes and try to offer a tidy image of the place where you are recording your video
  • Do not include images of kids without the previous consent of their parents.

In the case of a host family, if you prefer not to include images of your kids, you may do a brief presentation of them and include a brief description of your family, the place where you live, your hobbies and interests, and of what you expect from the Au Pair. The goal of the host family's presentation video is to reach as many Au Pairs as possible, so you should record it in English or in the language you are looking for in an Au Pair.


Once contact between the Au Pair and the host family has been established, before reaching an agreement, it is essential that a videoconference be carried out between them, so that apart from avoiding any potential fraud, both parties may obtain more information on each other which will allow them to take a decision as to whether or not they may be compatible.

For this videoconference to take place, it is necessary to take into account the following aspects:

  • Time difference: before agreeing on the time for the videoconference, you must consider that the host family and the Au Pair may be in different time zones, so it is necessary to check this issue before agreeing on a time for the Videoconference.
  • Both parties must make sure that their Internet connection is good enough for the Videoconference. Should the connection not be good enough, look for another place from where to carry out the videoconference.
  • The place to carry out the Videoconference must be quiet and with no excessive noise, so both the Au Pair and the host family can listen to each other appropriately and without interruptions of any kind. Usually, Videoconferences are in the language of the host family's country
  • Usually, Videoconferences are in the language of the host family's country; however, if agreed upon by the parties, the Videoconference can occur in English.
  • Read the Au Pair's and the host family's profiles previously .
  • The Au Pair and the host family should establish the questions they would like to ask to the other party. In our advice section, you may find a list of questions for Au Pairs, as well as a list of questions for host families.
  • It is essential to be honest with each other because if you end up closing your deal, the other part will sooner or later realise that what you said was not true. It is always better to tell the truth from the begining even if you think the other part won't like it.

If after the Videoconference both parties deem they are compatible to initiate the Au Pair programme, we recommend that you keep in direct touch until the start date whether though Videoconferences, e-mail, or Whatsapp messages, to get to know each other better.

We remind you that offers an interpretation service, which has been especially thought for those Au Pairs that do not have a sufficient knowledge of the language to carry out a successful conversation with the other part, so that they will count with an interpreter who will translate everything they don't understand or don't know how to say on their own.